Referral program for CX and contact-center consultants
Contact centers hold some of the data AI developers seek most: recorded calls, chat transcripts and QA scores tied to outcomes. If you advise companies on customer experience, you can introduce those with licensable records to SourceX and earn up to $100,000 if a deal closes.
Why your network holds licensable data
Support data pairs real problems with real resolutions, and quality programs add human judgments of each interaction, which labs use to train and grade support agents.
You already know which operations keep clean records: consistent dispositions, calibrated QA and recorded calls with proper notices.
Companies to look for
- Companies with 20 or more full-time employees and an in-house support team with several years of history
- Formal QA programs with rubrics and calibration
- Recorded calls with disclosure, and chat or ticket systems with outcomes
How to raise it
- Raise it with the head of support or operations and the executive who owns the budget.
- Get permission before you pass on their details, then refer them with that decision-maker as the contact.
The guide to introducing a company has an email you can adapt.
Check first
- Outsourcers usually don’t own their clients’ customer conversations. A BPO can license them only with each client’s permission.
- Call recordings raise consent and biometric privacy questions, so a deal can be limited to transcripts.
This is general information, not legal or tax advice.
What the program pays
- Referral fees
- Up to $100,000 in referral fees on deals that close
- When it’s paid
- After the buyer accepts the data and SourceX receives payment
- Which terms apply
- SourceX’s referral terms in effect when you refer. Start at sourcex.si/refer.
- Guarantee
- None. Submitting a referral doesn’t create a right to payment.
- Cost to you
- Nothing. Submitting a referral is free.
Data your referrals may hold
- Customer support data
Helpdesk ticket threads with resolutions; live chat and messaging transcripts; qA-scored support interactions.
- Call and meeting recordings
Contact-center call recordings with transcripts; sales call recordings linked to deal outcomes; internal meeting recordings and transcripts.
Questions
Can a BPO license recordings of its clients’ customers?
Usually only with the client’s permission, because contracts typically give the client ownership of its customer data.
Know a company with years of records?
Introduce the company to SourceX. If its data deal closes, you can earn up to $100,000 in referral fees, paid after the buyer accepts the data and SourceX receives payment.