Field-service work orders with technician notes and photos
Field-service records from dispatch to job completion: the customer’s problem, technician diagnosis notes, parts and labor, before-and-after photos, and whether a return visit was needed. Labs use them to train diagnostic and dispatch agents, and as real-world visual data for physical tasks.
What a record contains
One job: the request, equipment details, dispatch and arrival times, diagnosis and work notes, parts and labor, photos, and the outcome or callback.
| Field | What it holds |
|---|---|
job_id, trade | HVAC, plumbing, electrical, appliance and so on |
equipment{} | Make, model and age band |
complaint | What the customer reported |
diagnosis_notes | What the technician found |
parts[], labor_minutes | What was used |
photos[], callback | Images and whether a return visit followed |
{
"job_id": "J-77104",
"trade": "hvac",
"equipment": {"type": "rooftop unit", "make": "[MAKE]", "age_band": "10-15y"},
"complaint": "No cooling on second floor",
"diagnosis_notes": "Failed run capacitor on compressor; contactor pitted.",
"parts": [{"part": "capacitor 45/5 uF"}, {"part": "contactor 2-pole 40A"}],
"photos": ["before_1.jpg", "after_1.jpg"],
"callback_within_30d": false
}How AI labs use it
- Diagnostic agents
- Symptoms paired with what technicians found.
- Dispatch and scheduling
- Real job durations and parts needs.
- Physical-world data
- Photos of real equipment and repairs.
Typical preparation requirements
Agreed with the supplier before any work begins. Typical requirements include:
- Customer names, addresses and phone numbers removed; locations generalized
- Photos screened for faces, house numbers and documents
- Technician identities pseudonymized
Every dataset has a documented owner and confirmed licensing rights. See data governance on sourcex.si.
What makes a strong package
- Callbacks recorded, a natural label for wrong diagnoses
- Photos on most jobs
- Equipment make and model captured
Who typically holds it
- HVAC, plumbing and electrical contractors
- Appliance repair companies
- Facilities management firms
- Telecom field operations
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Are photos included?
Where the company kept them and they can be screened for personal information.
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