Placement guarantee disputes referral brief template: a one-page, metadata-only handoff with a completed example

Short answer

A company introduction about placement guarantee disputes needs one page of metadata that the operations director can forward to the CEO: the business task, the record classes and the system that holds each, how many years and roughly how many claims exist, who owns each class, who can approve a licensing discussion, any access deadline and one open question. Nothing in it names a candidate, a client or a fee. The fill-in template below is followed by a completed illustrative example.

Visual briefFull-size diagram
A grid of eight blank brief tiles for a staffing firm that fill in one by one with illustrative values, from about 290 internal staff and six years in the current ATS to about 640 tagged claims and the CEO as approver, ending with the old ATS access date.
Illustrative values for a fictional staffing firm. No candidate, client or fee appears in the brief.

The template belongs to the placement guarantee hub. If the approver is still unclear, settle that first with the tree for placement guarantee approvals.

The fill-in brief

Copy the table, replace the right-hand column, and write "unknown" where nobody can answer yet.

FieldWhat to write
FirmInternal full-time headcount at peak, country, year founded; note separately that placed workers exist
Business taskOne sentence: how refund, credit or replacement is decided when a placement fails inside the guarantee window
Hard caseThe kind of dispute that is hardest to decide, in a few words
Record classesJob orders with terms, placements, start-date corrections, claim cases, decision memos, credit notes
SystemsWhich system holds each class, as plain product names
Years of historyRange in the current ATS, plus anything imported, and what the import dropped
VolumesRounded estimates from existing counts, labelled as estimates
Record ownersRole that runs each class: back office, account management, finance
Who approvesSponsor, approver, and whether counsel is involved
Access deadlineA dated event from a contract or migration plan, with its source, or "none"
Open questionOne thing only a review could answer
Not includedNo candidate names, client names, fees, exports or logins

Five fields consultants usually get wrong

Firm. Staffing firms have two headcounts. Write the internal one and flag the other; do not add placed workers into the first number, because they do not count toward the 50. The headcount question for staffing firms explains why the distinction matters.

Years of history. "Eight years" hides the detail an officer needs. Say what each period contains. One possible shape: six years in the current ATS with change requests, two earlier years imported as final values only. Bullhorn's support pages describe change requests as the control for edits after a placement is approved and note that a wrong start date is a frequent error at creation; its knowledge base lists a Change Request List for reviewing them. One sentence saying whether the firm used that control tells the reader how much of each period can be trusted.

Volumes. Use counts the firm already has, such as the number of claims under a CRM tag. Do not ask anyone to open the claims or run a new report for the brief.

Access deadline. Go-live dates are not deadlines. The date read-only access to the old ATS ends is. If the firm cannot confirm it, write "to confirm" and name the document that will.

Open question. It should be neutral and checkable. "Can role-change emails sent before the claims tag existed be tied to the placements they affected?" is good. "This history is very valuable" is not a question and implies an outcome.

The brief completed for an IT staffing firm (Illustrative)

Fictional, written for this page. No real firm, client or candidate is described.

FieldEntry
FirmAbout 290 internal full-time staff at peak, United States, founded 2006; also employs placed contractors
Business taskDeciding refund, credit or replacement when a direct-hire placement fails inside the guarantee window
Hard caseThe client changed the role after the candidate started
Record classesJob orders with fee terms, placements with change requests, claim cases, decision memos, credit notes
SystemsATS for job orders and placements; CRM for claims; accounting for credits
Years of historySix years in the current ATS; two earlier years imported without change requests
VolumesAbout 640 guarantee claims under the CRM tag (estimate); not opened for the brief
Record ownersBack office for placements; account management for claims; finance for credits
Who approvesOperations director sponsors; CEO approves; CFO and outside counsel advise
Access deadlineRead-only access to the old ATS ends on a date the firm will confirm from its vendor contract
Open questionWhether role-change emails before the CRM tag existed can be tied to the placements they affected
Not includedNo candidate names, client names, fees, exports or logins

Reading it, the CEO learns that six years of disputes can be found by tag and traced through change requests, that the two imported years are thinner, and that a vendor contract sets the clock. That is enough to decide whether to take a call. The worked placement guarantee dispute shows what one claim looks like inside these record classes if anyone asks.

What not to send with it

  • No sample claims, memos or credit notes, even redacted.
  • No screenshots of ATS screens or report outputs.
  • No client agreement, guarantee clause wording or fee schedule.
  • No logins, report links or shared-drive paths.
  • No promise about value, buyers or an offer.

The reason is simple: almost everything in a dispute file identifies someone. Under the EU GDPR, Article 4(1) treats any information relating to an identified or identifiable natural person, including by name or identification number, as personal data, and a placement ID tied to a resignation reason can qualify. Counts and categories do not.

Before it goes to the CEO

  • The operations director has read every line and confirmed the values are theirs.
  • The firm appears to meet the baseline: 50+ full-time employees at peak (contractors excluded), documented operating history, rights to license and an authorized contact. Companies in the U.S., Canada and the EU qualify, as do companies in the UK, Australia, New Zealand, India, Singapore, South Africa, Latin America, the UAE and Saudi Arabia when at least 90% of the data is in English.
  • You have signed the Channel Partner Agreement; attribution goes to the first valid introduction within the 90-day window, credited when the company submits a verified application.
  • Client consent, de-identification, buyer interest and any offer are left open; they stay unknown until SourceX reviews the opportunity.

SourceX licenses approved business data directly from companies for AI training and evaluation and manages the agreement, rights review, data preparation, delivery and payout. Frame the covering note with the warm introduction brief or the client introduction email templates for staffing firm owners. A neighboring workflow, two business units claiming the same candidate, is covered in candidate ownership conflicts.

Next step

Refer a company. Earn up to $100,000. Default reward: 25% of Actual Supplier Payout, capped at $100,000 cumulatively per referred company. Eligibility and payment conditions apply, and a signed Schedule A or addendum can differ. A lead, meeting or signature alone does not trigger payment.

When the brief fits on one page and the CEO has agreed to a call, register as a partner, check the firm against who qualifies and read the program terms, then send the brief with your introduction.

  1. Step 1Share your linkSend your personal link to a company you know.
  2. Step 2Company appliesThe company applies itself at /apply.
  3. Step 3Company signs and is paidThe company signs, delivers its data and is paid by SourceX under its agreement.
  4. Step 4You get your rewardYour 25% of the actual supplier payout. A reward becomes payable after SourceX has paid the referred company under its signed agreement and the payout conditions in the program terms are met, including finance approval and your tax and payment details.

Common questions

Should placed contractors be counted in the headcount field?

Write the internal full-time headcount and, separately, note that the firm also employs placed workers. Placed workers on assignment do not count toward the 50-employee threshold; only the firm's own full-time employees do. SourceX still considers staffing firms, so introduce one with strong records anyway.

Can the brief mention the firm's biggest clients to show scale?

No. Scale comes from counts: years, placements, tagged claims. Client names belong to confidential relationships and stay out of the brief entirely.

How long should the finished brief be?

One page. If it runs longer, it is probably describing records rather than metadata, or answering questions the officer has not asked yet.

Sources

  1. refer.sourcex.si/terms
  2. bullhorn.com/customer-blog/support-tip-requesting-placeme…
  3. kb.bullhorn.com/ats/Content/BHATS/Topics/changeRequestList.htm
  4. eur-lex.europa.eu/eli/reg/2016/679/oj/eng

Free resources

Know a company with valuable proprietary data?

Become a referral partner, get your link and introduce the company’s CEO (in an owner-run company, usually the owner). Referral partners can join from most countries. We can't work with partners in countries or regions under U.S. sanctions or on U.S. restricted-party lists. The companies you introduce should be based in the U.S., Canada and the EU, or in the UK, Australia, New Zealand, India, Singapore, South Africa, Latin America, the UAE and Saudi Arabia with at least 90% of their data in English.

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